PROCEDURES FOR MAINTENANCE EMERGENCIES 

 

For any life-threatening emergencies, dial 911.

 

If a household maintenance emergency arises DURING posted office hours, notify the Property Manager via email immediately(customerservice@station7properties.com). If a household maintenance emergency arises AFTER office hours, inform the Maintenance Technician via voice message and text at 919-717-4546.

 

The following are examples of household maintenance emergencies:

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• Broken water pipes (including water heater),  

• Stopped up commode (if you only have one bathroom),

• Power failure (make sure it is not the electric company first), 

• Forced entry or security breach(after dialing 911),   

• No heat when the outside temperature is below 55-degree Fahrenheit,

• No air conditioning when the outside temperature is above 90-degree Fahrenheit, 

• Severe damage from a storm, and 

• Evidence of smoke or fire(after dialing 911).

 

For natural disasters, Ready NC of the North Carolina Department of Public Safety is available at www.readync.org or (919) 825-2500.

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All non-urgent maintenance must be reported in a timely manner via Rent Café or Email.

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